Poor incompetent service.
This location is under new management. I rented mini van for a day also I have longer term rental coming up. My experience is very good compare to older management. I totally agree older management was very bad, I would go out of my way to rent a car at the airport because of it. New management has been very good, he goes out of his way to take care of his customers. Very friendly too. This location is very convenience for us so we will continue to rent from this location.
Don't rent from this location. Got a roach infested Ford escape from here. Couldn't return it before I had to leave for my trip. Then when I came back from my cruise and returned a vehicle from port Canaveral. This San Jose Blvd location messed up again. The clerk Moe was the only there and was dealing with another customer, when he saw me he's asked what I wanted , I said I was there to return ,he asked if the car was full I said yes. He said great because he wanted to rent it to the customer he was dealing with. He asked my name took the keys and said all was good. Forward almost two weeks I get a call asking when I would return the car. I was in shock. I proceeded to let the two know the car was returned the same day I rented it. Now today I see a 203 dollar charge on my card with budget claiming the car was returned with half tank of gas. Which was totally false. When we got to the bottom of the story . My return was never correctly logged , and they rented the car out and charged me for that person's rental
Great staff simple process best price very satisfied
This location has excellent customer service and seeks to please. Moe is an excellent attendant and wants to ensure you have a "First Rate" rental experience. We have become to use this Budget as our primary rental location due to the highest level of customer service received - unlike any other agency that I've used in 20+ years.
DO NOT RENT FROM HERE.
This location has excellent customer service. They move you quickly and do a far better job than other rental car companies in trying to make everything a positive customer experience. Friendly, accomadating staff.
Budget Car Rental is a US Car Rental based in Jacksonville, Florida. Budget Car Rental is located at 11570 San Jose Blvd #5, Jacksonville, FL 32223, USA.
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