Note: I am not employed by or compensated in any way, by anyone, for my review of this business. My review is only based on my experiences with this business at this location (unless otherwise noted in the review itself) on this particular visit.
Yesterday was my first time stopping in. I was looking for something to control rust on my mint plants. Larry was very knowlegable to the topic as well as all of the other pest control products they have available. Not only does he know about them but he uses them at home. Bring a first time gardener It was really nice to have someone to talk to that could give educated advice about how to fix my problems. This will be my go to place for garden help and supplies. I recommend if you need some help with your outside projects you talk to Larry!
Extremely friendly staff! From the minute you walk in the door you're greeted by the cashiers. They ask what you're looking for or what you need help with. They paid someone in that department to either come up and help you or to meet you as you're walking down the aisle. They put "Service" back into customer service!
Just went here and was going to buy some adirondack pool chairs, and asked where the ladyes room was first and the man told me "technically we don't have a ladies room" and walked away. What does that even mean? Terrible. I just left and I will never be back to spend my money here.
While staying with family for the holidays, my daughter needed a lent trap for her dryer. I called Thompson's Ace Hardware and spoke with Jacqueline Thompson (who was very busy) and after asking a few questions over the phone gave me her number to text questions and answers. We were able to order and pay for it over the phone. Very friendly and courteous top notch customer service. I recommend to everone to visit this family business.
It's convienent and local but they don't have the buying power of Lowe's or HD. Good for what it is even though you pay a little more
Thompson Ace Hardware is a US Hardware Store based in Jacksonville, Florida. Thompson Ace Hardware is located at 9742 Old St Augustine Rd #114, Jacksonville, FL 32257, USA.
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