Came here to work out of town. Was nice in the beginning but the longer we were here the more our room was neglected. Didn't change our sheets in over a month and also decide that floor didn't need to be vacuumed during that period of time. Front desk clerks are friendly
Clean property inside and out. Great guest room with comfortable beds. Free breakfast bar was tasty and very filling. Great staff.
Raven, who checked us in, was fantastic. We had an extremely late arrival and she was fast and efficient, and did everything with a smile. The rooms were nicely sized but in need of upgrade. The hotel is being converted from a Comfort Inn, so the lobby upgrade is coming along. The rest just needs to catch up. The breakfast was good with lots of options. Good place to stay with the kids. Not much close by from a neighborhood perspective... Convenient to the freeway. Average place with great staff.
First room we went to smelled like vomit (room 221)and had stains all over couch and carpet. Second room smelled so bad like mildew and when I called the front desk again they said they were booked full and had no other rooms available. When I woke up I the morning my eyes were swollen, nose clogged, and horrible headache from whatever mildew or mold was in that room (room 309). Also couldn't find tv remote when i called front desk they said to cone to front desk and get another one personally i think they should have brought it to me but maybe I'm wrong. Canceled our reservation for when we returned from the cruise will never stay here again. Also location is very close to the port but you have to drive 10 miles away to the airport for parking so you might as well stay by the airport.
Location was good. Front desk very helpful. Room was nice and comfortable. The young lady working the breakfast area on Sunday, June 11 was very upset that guests were there. She was slamming the cabinet doors...kicked two of them closed...and was making everyone aware that the food would be gone at 10 sharp! While cleaning the table behind me, she pushed a chair into my chair 3 times. I guess that she wanted me out of her way. Very poor hospitality. Everyone other employee there did a great job.
Holiday Inn Express Suites Jacksonville Blount Island is a US Lodging based in Jacksonville, Florida. Holiday Inn Express Suites Jacksonville Blount Island is located at 10148 New Berlin Rd, Jacksonville, FL 32226, USA.
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