We had no major issues, but a handful of small ones during our stay. The bed creaked getting in and out of it, and while turning over in the night. The shower head had a glob of shampoo or conditioner leftover from a previous room occupant handling it. Additionally, the room never became cool enough even after setting the window AC unit very low. There was no fan in the room either so we dealt with a warm room that had been set to 76 when we arrived for most of the night. By morning it had finally cooled to a normal temperature. Breakfast was not complimentary and close to $10 so we did not eat there. Additionally, the WiFi did not work, however I cannot blame the hotel for service outages following Hurricane Irma. Altogether not a good experience due to this collection of minor but noticeable issues.
Nice hotel, reasonably up to date and internet speeds seem fine so far. The first front desk staff member we were greeted by seemed a little rude. Can't complain too much
Even though I had a reservation, checked in on their app AND chose my exact room in the process, they didn't have a room for me when I showed up at the hotel around 7pm. I was told they were in an oversold situation given maintenance on some rooms and they didn't have a room for me. This hotel is usually busy so just make sure you check in as soon as you can or you may not have a room. I know other people that had this same issue at this location. They booked me at another hotel down the street so at least I have a room for the night. I like this Hilton Garden Inn so it's unfortunate that a situation like this happens.
Immaculate property. Just days after Hurricane Irma, the grounds and pool were already perfectly groomed, attractive, and inviting. Consistent HGI quality and service. Location is proximate to both airport and shopping/ dining.
Excellent staff, food and decor. The rooms could use a little updating.
Hilton Garden Inn Jacksonville Airport is a US Lodging based in Jacksonville, Florida. Hilton Garden Inn Jacksonville Airport is located at 13503 Ranch Rd, Jacksonville, FL 32218, USA.
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