Kathy Scott's State Farm office, with whom I had done business for 14 years, screwed something up when I increased my renter's insurance policy with them last March - suddenly, payments which had gone through without incident (and without my notice, because automatic payment is what they want you to do) suddenly stopped being processed in June and my policy lapsed. After falling off as a customer since July of 2002, you'd think you'd get a call, right? An email? Some contact from your long time agent, right? Nope. I didn't discover that my policy had lapsed until I went to review my coverage right before the hurricane came through. And, of course, my "good neighbor," whom I had been paying steadily for 14 years, did nothing to help me. I mean honestly, why would I increase my policy in March, only to let it lapse in April, after 14 years? Find an agent who gives a rip what happens to you, or at least one who won't screw up and leave you without coverage.
Very Poor!! Customer Service
I really Started thinking to go to another insurance
I called 3 times to add my new car and remove the old one but still I can't see any changes on my state farm account
I've had several opportunities to deal with this office and they've all been top notch.
Excellent customer service and knowledge of all things insurance. A pleasure doing business with this office. Highly recommend
I called yesterday and left a message to my agent to call me back but no body call
Kathy Scott State Farm Insurance Agent is a US Insurance Agency based in Jacksonville, Florida. Kathy Scott State Farm Insurance Agent is located at 6018 San Jose Blvd, Jacksonville, FL 32217, USA.
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