I called them back and Biff answered. I explained to him the situation and asked how much of a discount I could receive on a replacement and he didn't directly answer my question. The third time I asked he finally said he couldn't give me an answer on how much of a discount; I'd have to come in to the store. I asked if there was definitely a discount and he said "Yeah..." but the rest of his sentence went off topic didn't affirm my question. He was dodging my questions. Strike 4.
The staff was exceptional. Trey took care of me on my initial visit and Ron one of the managers took care of me on my second. The guys out front gave me a friendly greeting entering and a thank you on my way out.
tl;dr - Don't have your hopes too high for excellent service or product.
My mother recently visited this location (Store #40) and she was completely satisfied with the GREAT customer service she received at this location. She enjoyed working with everyone and looks forward to working with them again. The delivery guys were awesome. Carlton (delivery guy) was great and showed complete respect to us while doing his job. Keep up the great work everyone. Thanks for all your help.
Not only did Ronnie present A1 service. He fixed/repainted the walls that the movers put a hole in and he properly reassemble our dining table chairs.....thank you so much Ronnie.
Recently my roommate and I purchased a replacement dining room set (with the warranty) and a coffee table set. Initially they charged my credit card an extra $50 but took it off once they realized their mistake. Strike 2. Come delivery day they called saying they had broke the coffee table and that I'd need to come to the store to pick out a replacement since they didn't have any in stock. Strike 3.
#AskForRonnie
Love the staff, Love the furniture selection, Love the deals, and Love the layaway. I went here in February to refurnish my entire house (kitchen table, couch w/ ottoman, 2 twin beds, and a queen sized bedroom set). I got all of my furniture for a really great price and 6 months later all of my furniture is still in great condition. I have recommended this place to all of my family and friends.
I got to the store with my roommate and we picked out a table that was $298. We asked for it to be $198 to make up for their delivery blunder. The associate said he'd ask his manager. They agreed. When we were finalizing we find out it's $248 (apparently the associate misheard, but that's Strike 5). We opted for a refund instead and thankfully no problems after that.
A few years ago I purchased some furniture from here and through normal wear and tear the dining room table and all the chairs fell apart. Strike 1. When I visited their store recently I found several of the chairs on display rickety. So first of all I'd highly recommend their 5 year warranty, as I think at least some of their products are constructed poorly.
It was probably a series of unintentional blunders on their part, but that many warrants a blunt review to warn other potential customers.
American Freight Furniture And Mattress is a US Furniture Store based in Jacksonville, Florida. American Freight Furniture And Mattress is located at 6024 103rd St, Jacksonville, FL 32210, USA.
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