Excellent quality and prices and service that cannot be beat! I live in the Southside of Jax and I will continue to drive to get my flowers there because they are that terrific! Thank you for the beautiful bouquet, flowers for her hair and gorgeous dozen roses!!!!
When I called to let them know that we wanted the flowers replaced, Scott just didn't care. He wasn't rude, but he simply did not care that the flowers weren't right, that we weren't pleased, and said to me "I did the best I could to pick out the most fall looking arrangement we had."
To say that I was astonished at such a response would be an understatement. 26 years of being a loyal customer and this is his response. He never spoke any word of apology about the horrible flowers he sent that were nothing like we ordered.
Funeral flowers are first rate and beautiful. Thank you so much for your help.
Honestly, it made my heart sick. I can't believe that any business owner would be so apathetic to the needs of their customers, particularly one they've had for 26 years. I'm also a little surprised at how sad I feel about the whole situation.
My mom ordered fall flowers to be placed at my father's grave. She asked for gold's, burgundies and other fall colors with mums and those types of fall flowers. Incredibly, what we received was a ugly arrangement of red roses and blue flowers. This exact problem happened last year as well, which is why mom was so specific.
I and several family members have been customers for 26 years. Ms. Georgia did my wedding in 1990 and it couldn't have been more beautiful. She was an amazing woman and gifted floral designer. Ms. Pat did my son's wedding just this year and we were thrilled with the beautiful flowers she provided.
He offered to refund our money (yes, please) and then had the audacity to tell me that since we weren't pleased with what they had sent if we wanted to order any more flowers from them we would have to come in and pick them out at the shop because they wouldn't send any more out. I was speechless.
Absolutely beautiful roses and lilies in one arrangement for Valentine's Day! Loved them!
Last week, however, I had a very different experience with Scott.
Regardless, I won't be back. There are plenty of florists who do value their customers and I'm sure we can find one.
Dinsmore Florist is a US Florist based in Jacksonville, Florida. Dinsmore Florist is located at 10452 New Kings Rd, Jacksonville, FL 32219, USA.
Please contact with Dinsmore Florist using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Dinsmore Florist opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Florist in Jacksonville