Good place to purchase outdoors equipment, join their reward program, if you're going to buy might as well get something in return.
I’m a huge fan of REI, but this store is the worst I’ve been to. I needed to return something, when I went to do it one guy refused, so I was sent to the manager... what the heck! They didn’t want to return it, I’ve never had this issue. I’m a member and had proof of purchase. The environment in the Jacksonville store is very negative; I blame the manager for creating so much tension. Having dealt with the manager, I feel that’s a good reason to make that accusation.
Oh well, first world problems... LOL
Great store and good selection. Just a little pricy, but you can ship for deals. I especially like their classes. Very informative.
Rich Burns
Well i went to the store at 4862 Big Island Drive, Jacksonville, FL 32246. First let me explain ...i don't have any proof of purchase. Item was giving to me by my grand mother about a month ago who bought it at one of your Atlanta locations. To make a long story store short my item and box are in perfect condition. In stove retails for about 50 bucks...i wanted the same item that cost about 70 more dollars. This should be a win for REI and for myself being a coop. Yet Ken would not let me give you more money....did not try to help and was rude. I've never had trouble like this before.....this is not a scam....i want to pay you more. I would like a district supervisor or someone to contact with a solution and an apology before I take my problem to facebook and Twitter to see how much my time is worth. I Feel like I'm being unfairly treated and REI has never made me feel like this. Even the guys that called Ken to the counter said it shouldn't be a problem swap
I’m ordering online from here on out.
All the staff I've dealt with here have been great. Very helpful and friendly. Especially the bike side and the winter/ski clothes.
Rei is a US Bicycle Store based in Jacksonville, Florida. Rei is located at 4862 Big Island Drive, Jacksonville, FL 32246, USA.
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