I hoped back in my car and drove back to Panera (I Love roughly 5-7 min away). When I arrived a manager was at the door greeting customers and I shared my experience. I was anticipating some half baked, unenthusiastic apology.... but That couldn’t have been further from the truth.
This location in particular has been so great! Whenever an item was not available or something was wrong, the manager made it his priority to resolve or at least accommodate in any which way they can!!! I love this place and everyone is so nice , my daughter is in love with the pumpkin muffies and today I didn’t order it but surprise there was one in my bag when I picked up my order!!! That’s amazing service !!!
Me away.
Go here once a twice a month as it's right next to my work. Never had any problems. Today I ordered 4 souffles so i could just swing by a pick them up on my way to work. They only had 2 souffles left so they let me get 2 breakfast sandwiches instead, no extra charge and gave us 2 free drinks as well and made the sandwiches really quickly. Their souffles are amazing and so is the greek goddess salad. The sierra turkey could use more turkey, but also really good
Needless to say this location as won me and my business as a customer. They do things right. I would have been satisfied with the sincere apology and the remade sandwiches... the upgrades were a nice touch but they refunded meal just blew
When I was reviewing my bank statement the next night I even noticed they refunded my entire meal! This was not requested nor was it even mentioned when I was there, but this was a nice touch.
First left me say I rarely leave review unless I am compelled to do so... and I am compelled after going to this Panera Bread.
I placed a fairly large order only to get home and sit down to my table to realize both of our sandwiches were made incorrect. My wife went ahead and ate hers but I could not as the unwanted toppings ruined the sandwich.
This was the very best Panera store I've ever visited! Me. Steve is awesome with such a warm welcoming smile and personality! He's doing an Amazing JOB! THANKS AGAIN STEVE for helping me start off my day with a smile!
The busiest fast-casual spot in Mandarin's Bartram Park area! The staff does a good job of keeping the tables clean, and the service is generally quick. A nice place to pick up a sandwich and coffee, sit down and relax a bit.
I wanted to share my experience and encourage you to shop there as well. Besides great food their service is above the rest as well.
I received compassioned care and regret for my experience. I was given a complimentary beverage along with 2 corrected (full size at that when we had only ordered small) sandwiches with accompanied sides. They also through in a pastry which my kids enjoyed. I was very pleased with how I was treated and felt valued as a customer. They even had a second manager deliver the food with an additional heartfelt apology.
You won’t regret it!
Panera Bread is a US Bakery based in Jacksonville, Florida. Panera Bread is located at 13820 Old St Augustine Rd, Jacksonville, FL 32258, USA.
Please contact with Panera Bread using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Panera Bread opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Bakery in Jacksonville