Over the years, our dog Rufus received such kind, attentive, specialized care from NFVS. Rufus had multiple illnesses and special needs; Dr. Schmidt and staff did so much to keep Rufus healthy and comfortable. I was always informed of everything, including cost, and Dr. Schmidt was always willing to answer questions/concerns. Compassionate and very helpful!
With owning 4 pets at a time, over the last 19 years, I have had a few experiences with cancer, and internal problems with two of my dogs and one of my kitties. When I asked my vet who would you go to? Who is the best? They recommended Dr Crystal and Dr Schmidt and they were right. I get this feeling that the whole team was invested in making sure my pets got the best care, and were also compassionate with me. I realize they can't save every pet, but I sure feel good about knowing that I've brought my pets to the best.
I haven't been given any update on my dog since 5 pm the night before it's now 11 am. I tried to call up here twice they told me they didn't have my dog. They told me he wasn't in surgery that an EGD isn't surgery which I'm a nurse I know it is. They told me I wasn't supposed to show up here that the doctor would call me. Yet when I called for a pick up time they said my dog wasn't here and kept telling me to call a number which told me to call another number. This went back and forth. My vet told me just to show up to get my dog because the secretaries are obviously incompetent and rude. This will be the last time I bring my dog here. Unfortunate because the Veterinarian and vet techs were excellent with my dog.
I've read the other reviews and must say my experience was quite different. Everyone was very positive and extremely helpful. They made sure I knew what was going on and explained everything in terms I could easily understand. My furbaby had to stay overnight and they were extremely pleasant each time I called to check in on him providing me with detailed information. This was an emergency visit and I feel they all cared for much for my animal and they also understood my emotions about my animal. They are extremely expensive but you can't put a price on your animals life as they are part of your family.
Took my dog here for a difficult surgery to heal a fungal infection in his snout. Long story short he's never been the same since. Took over a week to even recover from his anasthesia and still never solved the issue, after weeks of being unclear, rude, and all in all didn't seem to care about my dog. In their defense they said it may not be 100% successful in the first surgery. Two years later I went to a vet in NYC where we moved when he started having the same issues and was told he'd have to undergo surgery yet again. The vet not only hung out with him and me for a while before he surgery to make him comfortable, and then walked me through every phase of the process. Something North Florida did not. He then discussed much more successful treatments and a procedure that North Florida didn't even do to eliminate the cause at the source. Finn walked out of anasthesia (I had to carry him from NF) and was fully recovered a day or two later. And the surgery was half the cost. IN NEW YORK CITY. This place is a profit factory and does not have animals best interest at heart. I'm sure there are good doctors and nurses here but feel like I and my dog were taken advantage of.
North Florida Veterinary Specialists is a US Veterinary Care based in Jacksonville, Florida. North Florida Veterinary Specialists is located at 3444 Southside Service Rd # 102, Jacksonville, FL 32216, USA.
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