I contracted Benton to replace my roof. My rep Kirk seemed nice and we managed to get through all the documents and down payment and scheduling with no issues. They called the week prior and said they would be out 7/3/2017 to complete the roof and it would take one day. The workers arrived promptly and as soon as we had all of our cars out of the way they began to work. It was loud but I was off for the holiday so I stayed home and completed a lot of food prep etc for a party we were attending the next day. The roof noise seemed to stop around 2:00 but we could hear them still outside. We had to run to the store a little closer to 3 and we came out of the house and no one was there. they had cleaned up their materials and there was a large trailer parked in the driveway. We have plenty of parking so I didn't think much of it or the fact that no one rang the doorbell or said anything or asked any questions before they left. The next day we were getting ready to start packing the car for the party and we realized the trailer was parked less than a foot away from the garage. There was no way for me to open the garage door. The door has a huge padlock on it and is not a rolling door so anyone looking at it would know you would need some room to open the door. My driver way is long and wide and can accommodate several vehicles so there was no need whatsoever to park the trailer this close. When I texted my rep to have them at least come pull the trailer away from the garage he said that it wasn't even Benton's trailer its the trailer of a subcontractor they use. Is that any sort of reply? I hired Benton, what they do from there is still their responsibility. We use third parties where I work and I am for sure responsible for whatever the company I have hired does. He then explained he was out of town and couldn't do anything and the man from the other company he was calling never answered. So finally, two hours late for the party, and with none of the $400 worth of supplies we had purchased months in advance (huge pool floats, an umbrella, a tailgate tent and a compressor) we went to the party. People where disappointed to say the least. And I now have all these things I couldn't use that day and I am unable to return because of the date they were purchased. When I mentioned all of this to my rep he said you knew there would be a trailer on property. I said yes, I just didn't know you all would park it against my garage. That part was never discussed. He never replied after that. I then contacted the company in writing via their web site to complain about the issue and see what could be done. No one ever replied to my email or called me. We are now over a week out from the work being performed and no one from Benton has even contacted me to resolve this and collect the final payment - which is also impeding my reduced home owners insurance rate - one of the main reasons I had the roof replaced. I can't express how disappointed I am. To try and resolve the problem they offered me $400 - and to give them all the huge pool floats etc and a receipt. So instead of trying to make up for my 4th of July they ruined they just want my pool floats. Awesome!
Kirk Rainey and the entire office staff that I dealt with at Benton were professional and pleasant to deal with in all aspects of the project. Benton offered the best value and options of the 3 quotations I received. They are a long time established roofing company in the Jacksonville community and that speaks volumes of their contestant quality and workmanship, and honesty. There were no “hidden” charges or additional costs. The final bill was 100% as quoted. Let’s not forget the install crew as they are the ones they are the ones that actually performed the work. The superintendent was very informative to me as the homeowner and kept me posted on the progress and they worked together as a very organized team. No regrets what so ever in choosing Benton.
- After all of the owner of the company basically called me until I would speak with him and not only made things right but gave me dinner at the Chart House. I have changed my review to 5 stars.
We were extremely impressed with the whole Benton staff. From our initial phone contact to the visit by Mike Salm, our project manager, everything was handled in a professional manner. The crew that did our installation was polite and very hard working putting in long hours in the summer heat to get the job done. Mike stopped by daily to check on the progress and answer any questions we had. We highly recommend Benton Integrity Roofing Systems to anyone looking for a quality roofing job at a reasonable price.
Highly recommend Benton Integrity, and have done so already to my friends, neighbors, and co-workers. New roof on home, and workshop. New gutters too. Three new Pella entry doors. Worked with Kirk throughout this process. Kirk was extremely knowledgeable, passionate, and patient while he worked with us to meet our budget, design, and providing quality product. Hi remarks to Kirk, Bruce, the install crew, and whole Benton family of workers who strive for customer satisfaction!!
We are very pleased with our new GAF roof installed by Benton Integrity Roofing. Mike explained the options and installation schedule. Despite the rain one afternoon, our new roof was completed in 1.5 days. It was easy to select the right roof color for our house after checking the previous installs on other homes in various colors. We are glad we chose Benton!
Benton Integrity Roofing Systems is a US Roofing Contractor based in Jacksonville, Florida. Benton Integrity Roofing Systems is located at 5570 Florida Mining Blvd S #310, Jacksonville, FL 32257, USA.
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