This is not the type of lot I prefer to park in but others may be okay with it.
The people were great they worked very hard to get us to and from the cruise ship they were nice help us with our luggage to and from the cruise ship . the downfall was the parking area was a grassy area near a lake or an inlet and it rained the night before and it was kind of Muddy and the luggage got muddy and maybe in the future they can afford a gravel lot. At the Groupon coupon made at a really good deal and we would use them again
DO NOT USE THIS PLACE! Dealing with this place from start to finish was a headache! We called them the morning of to confirm everything was correct and they confirmed it was. Well we get to the parking mall 10 minutes ahead of time and it's closed! We automatically thought we were taken advantage of. Well later after 3 calls I got ahold of them and they tell me the lot is closed due to the hurricane. They couldn't have told me that when I called before? So they tell me the new location and it's 15 min from the cruise terminal! I could have missed my cruise if the cruise terminal wasn't delayed (that's another story) So we get there and wait 45 minutes for a shuttle! The shuttle we get in is a beat up van that smells like smoke and has no seat belts! It was an unsafe speedy commute. Then when we get back the shuttle took an hour to pick us up from the port! We called three times and every time they said "someone left 5 minutes ago" As far as payment they couldn't even give me a receipt to even show I paid! This place was a dump!
If i could give this place negative stars i would. Waited over an hr going and froming to cruise everytime would call they would say somebody was on the way. Regret not spending the extra money to just park at the port. When called to follow up after waiting an hr and being told 2 vans were in the way got hung up in for complaining. Only 1 van shows up and can only hold 10 people.. 30 people waiting.. worst service ever and very understaffed.
Just look at the photos before you make the reservation to ensure you know what to expect (something I failed to do). I am adding an extra star because I failed to look at the photos and I understand some people have been happy parking there.
Lot was over grown over half of it had water on it. Vans were very old and no air conditioner. Once we got to the terminal they broke our handle on the suitcase which made it very difficult to pull around the ship. Once we got back off had to make 4 phone calls due to no one ever came to pick us up. Ton of people very angry and started trying to jump ahead. Waited over an hour which was hot and no water. Not sure if it is totally their fault. However would probably never use again.
The Parking Mall is a US Parking based in Jacksonville, Florida. The Parking Mall is located at 3372 Zoo Pkwy, Jacksonville, FL 32226, USA.
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