This was my first time purchasing a new car I was there to get a Kia Soul but I was told that I had 2 choices a 4 door Kia Rio or a hatchback Rio. The sales consultant wouldn't even allow me to look at a Soul. I was there over 4 hours I was only allowed to do a test drive 3 times around the front of the sales lot in the dark . I asked the sales consultant why the car had roll up windows he said power windows were more money. I'm 60 years of age and this is a new procedure for me. But that didn't make sense to me for a 2017 vehicle . He begin to tell me it had the phone service on the steering to sync with my phone . A nice feature , However he never told me the vehicle didn't have a alarm system or power locks or cruise control. I find out when i finally decided to watch the videos in the manual after looking for these features in the vehicle for a few days.unsucessfully. I was also puzzled as to why they put on the sales form that the vehicle had 8 miles at purchase rather than the actual 18 miles it had on it. I have a disability and there are no arm rest and reaching across the ,vehicle to open doors for passengers is a great inconvenience and all the features that are missing should of been shared with me from the beginning at the time of sale. I spoke to the sales person and he said I could trade but would have higher payments. Which I thought was very unfair. Also there is a feature for Eco that makes the vehicle seem that it's going to stall out during any stops or idling . Which allegedly saves on gas but causes you to wonder if the vehicle is actually going to stall.? I referred a friend there She was there for 6 Hours. A few days after she got a vehicle from them the finance company sent her a letter and said she wasn't approved for the loan even though she had the car . She tried contacting Kia district manager several times with no success after the sales consultant told her not to worry about the financial company just ignore them. The ethics of good and loyal sales etiquette is definitely missing and the customer satisfaction has been forgotten and kicked to the side. Training in these areas wouldn't be a bad idea.
Congratulations for a job well done and we the Green express our sincere appreciation to these two gentlemen for an enjoyable shopping experience
Had a wonderful stress free visit at this establishment,Mr Ronald Hart is an outstanding professional,his knowledge,expertise,and willingness to go that extra mile to insure that all his customer needs are met,Mr Hart and Mr Ayers were polite, courteous,as well as very concerned about the options my wife was looking for in her new Kia.Their willingness and determination to insure that my wife was satisfied with her vehicle resulted in the sale of not one but two (2) 2018Kia Sportage
92, 000 miles on my kia- so time for a check-up. The man who checked in my car was friendly and helpful. We were called with a quote before service started. The price was very reasonable for everything that was done. I took the car in at 3 and was called at 5 that it was ready to pick-up. Wow! That was fast for everything that needed to be done.
Sales department is great. This review is for the service department. When I'm told I get a complementary service then I'm charged $6 it's not cool. When I'm told the service will take an hour and it takes two, and I've got three kids in the waiting room at lunch time it's definitely not cool. I was told your service department is under new management, apparently it needs more changes.
When my AC fan stopped working on the interstate I drove straight there. They checked it really quick. Had to order a new motor. Didn't take but a few days. When I went in to get it replaced and I was told that it would take awhile.They had to pull my dash apart and I knew that they had other vehicle to work on. I understood. I had things I needed to do and no way to leave. The Service agent, Harrison, was great. He check in on me to give me an update and offered to get me a rental. He said that it would probably be by the end of the day. I gladly accepted. I had a lot to do. They were quicker than I expected and it was finished long before the end of the day. If you go in for service ask for Harrison Street. He is friendly and very helpful. Awesome to work with. Also the waiting room is great. Water, Coffee, snacks and a soda machine. The restrooms are even right there so you don't have to looking for them.
Kia Of Orange Park is a US Parking based in Jacksonville, Florida. Kia Of Orange Park is located at 6373 Blanding Blvd, Jacksonville, FL 32244, USA.
Please contact with Kia Of Orange Park using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Kia Of Orange Park opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Parking in Jacksonville