I have only heard negative things about this company both in faulty products, and failing to stand by their warranty when faced with these faults. I have a good friend who spent a lot of money of systems from Pro Clear Aquatic, and is extremely disappointed with their lack of competency. First hand I have witnessed the struggle he has had with getting them to fix the issues. Don't waste your money investing in the false promises of this company.
I wouldn't order anything from Pro Clear Aquatics at all! I own a fish store in Knoxville TN and we got 2 of their 8' long fish systems. One came in broken and they sent us the parts to fix it and some free sumps for the broken systems. I was ok with it at the time because the systems worked but now it leaks so bad and the pumps are failing to keep the systems running. He keeps telling me it's the water from taking out fish. It's not leaking he keeps telling me from Orlando... I'm sorry I have been around tanks my whole life I know when a tank is leaking.... still he don't want to fix it. After we spent over $16,000 for the two fish systems we are not happy with the customer service. Do not buy here. Go elsewhere.
We have installed over 200 Pro Clear Ultra filters in the last two years and have found these to be the best filters available and very service friendly. The company has a lifetime guarantee and stands behind their products 100% even when it is "user error."
I used Pro Clear Aquatic Systems products for many years. I've always experienced top notch quality in their workmanship and excellent customer service. Working in the industry for as many years as I have, for Beverly's Pet Center, I've noticed that people come back for more Pro Clear products. I'm happy to sell and also own Pro Clear products.
The people here are top notch. I bought a filter from them 20+ years ago, had a problem, they replaced it no problem with a new and improved one. Way more then I was expecting. A true American company that stands behind their product. Keep up the amazing work!!!
Pro Clear Aquatic Systems is a US Point Of Interest based in Jacksonville, Florida. Pro Clear Aquatic Systems is located at 2959 Mercury Rd, Jacksonville, FL 32207, USA.
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